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Horas7 FAQ — Your questions answered, right here

From registration and payments to betting rules and account security — everything you want to know about horas7 is right here on this FAQ page.

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If you can't find an answer to your question, contact us directly at support@horas7.wsEmail us or reach out via live chat. Our Bengali-speaking support team is always ready to help.

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What can we help you with?

Browse the horas7 FAQ sections to quickly find the information you need.

Account & Registration

Answers to everything related to opening an account, login issues, password changes, and KYC verification.

Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including methods, processing times, and limits.

Betting Rules & Odds

How bets work, how odds are calculated, and the rules for live betting, singles, and parlays.

Bonuses & Promotions

How to earn and use the welcome bonus, cashback, referral offers, and loyalty points.

App & Platform

Information on downloading the Android and iOS apps, installation troubleshooting, and the mobile betting experience.

Security & Privacy

Account security, two-factor authentication, protection of personal data, and how to avoid fraud.

All Questions & Answers

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Account & Registration

On the registration page Enter your mobile number, email, and password. Verify via OTP and your account will be ready in just 2 minutes. Log in for the first time to claim your welcome bonus.

You must be at least 18 years old to register on horas7. Any account found to belong to an underage user will be closed immediately and all associated transactions will be voided.

No, each person is allowed only one account. Creating multiple accounts using the same mobile number, email, or device is strictly prohibited. Violating this rule may result in all associated accounts being closed.

KYC (Know Your Customer) is an identity verification process. You'll need to upload a photo of your national ID or passport. KYC is typically required for large withdrawals or if account activity appears suspicious. Verification is usually completed within 24 hours.

Yes, you can update your mobile number and email from Account Settings. You'll need to verify your identity via OTP using your existing details first. Contact our support team if you run into any issues.

On the login page Click "Forgot Password?" A reset code will be sent to your registered mobile number or email. Use the code to set a new password. The entire process takes under 3 minutes.

Yes, you can request account closure by emailing support@horas7.ws. Make sure to withdraw any remaining balance before closing. You can also take a temporary break as part of responsible gaming.

First, make sure Caps Lock is off and try logging in with the correct details. If you keep failing, reset your password. If your account is locked, wait a few minutes or contact support.

Deposits & Withdrawals

Log in, go to the Wallet section, and select "Deposit". Enter your Mobile Pay, Nagad, or Rocket number, enter the amount, and confirm with an OTP. Your balance is usually updated within 1–5 minutes.

The minimum deposit on horas7 is 500 BDT. This limit applies to Mobile Pay, Nagad, and Rocket alike. The maximum deposit limit may vary depending on your account tier.

Withdrawals are typically processed within 15–30 minutes. During peak hours or when KYC verification is required, it may take 2–4 hours. You'll receive an SMS notification once your withdrawal is successful.

If your withdrawal has been pending for more than 4 hours, email support@horas7.ws with your transaction ID or contact us via live chat. Our team will investigate and resolve it promptly.

horas7 does not charge any service fees on deposits or withdrawals. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own standard charges.

Send a screenshot and details of the transaction to support@horas7.ws right away. Our team will review it and arrange a refund where possible. Always double-check all details before making a deposit.

The minimum withdrawal on horas7 is 1,000 BDT. To withdraw bonus balance, the relevant wagering requirements must be met first.

Bonus balance cannot be withdrawn directly. Each bonus has a specific wagering requirement (e.g., 5x or 10x). Once met, the bonus converts to real balance and becomes withdrawable.

Betting Rules & Odds

Odds are a number that indicates the probability of winning and the potential payout. For example: a BDT 100 bet at odds of 1.85 returns BDT 185 if you win (profit: BDT 85). The higher the odds, the greater the risk — and the reward. On the match odds page View details.

Live betting, or in-play betting, lets you place bets while a match is in progress. Log in to horas7, go to the Sports section, select an ongoing match, and bet at real-time odds. Live odds change fast, so make your decisions quickly.

Once a bet is placed, it generally cannot be cancelled. However, a "Cash Out" option is available in some cases, allowing you to settle your bet before the match ends. Cash Out may not be available for all matches.

Yes, horas7 supports both Single and Parlay/Accumulator bets. With a parlay, all selections must be correct to win big — but if any one bet loses, the entire parlay is lost.

If a match is cancelled or postponed, all bets on that match are voided and your stake is fully refunded. Refunds are typically credited to your wallet within 24 hours.

The minimum bet on horas7 is just 50 BDT. Maximum bet limits vary by sport and market. For more details, Betting page See details.

horas7 offers betting on 50+ sports, including cricket, football, tennis, badminton, kabaddi, volleyball, basketball, and more. On the Sports page View all sports.

Winnings are automatically credited to your wallet shortly after a match ends. Settlement is typically completed within 15–30 minutes of the match result being confirmed.

Bonuses & Promotions

After registering, you'll automatically receive a welcome bonus on your first deposit. To learn about the bonus amount and terms, Registration page See details. Make sure to read the wagering requirements before using any bonus.

Wagering requirements mean you need to bet a specified multiple of the bonus amount. For example, a 1,000 BDT bonus with a 5x requirement means you must place 5,000 BDT in bets before the bonus converts to real balance.

Send your referral link to a friend. When they register through that link and make their first deposit, you'll receive a referral bonus. Find your referral link in the account dashboard.

Yes, horas7 offers weekly cashback. A portion of your net losses on qualifying bets is returned as cashback. Visit the promotions page for full details.

Each bonus has its own validity period. Welcome bonuses typically last 7–30 days. If the wagering requirements are not met within that period, the bonus will be forfeited.

Loyalty points are added automatically with every bet you place. Regular betting lets you accumulate points and move up to higher VIP tiers. Higher tiers come with exclusive perks, a personal account manager, and special offers.

App & Platform

On the download page Go to the download page and get the Android or iOS app. For Android, enable "Unknown sources" to install the APK file. For iOS, install directly from the App Store.

Start by closing the app and reopening it. If the issue persists, clear the app cache and check for updates. If it still doesn't work, uninstall and reinstall the app, or Download Page to download the latest version.

Yes, the horas7.ws website is fully functional on mobile browsers. You can access the site via Chrome or Safari and enjoy all features. However, the app offers extras like push notifications and biometric login.

After installing the app, grant notification permissions when prompted. You can also enable or disable notifications from your phone's Settings > Apps > horas7 > Notifications. Notification preferences can be customized within the app as well.

Yes, using the latest version gives you access to new features, bug fixes, and security improvements. Some features may not work on older versions. Regularly Download Page Check it out.

Security & Privacy

Yes, horas7 uses 256-bit SSL encryption. All your personal information and transactions are fully encrypted. Our Privacy Policy Find out more on the page.

Go to the "Security" section in Account Settings and enable two-factor authentication. An OTP will be sent to your mobile with every login. Keeping this on significantly improves your account security.

horas7 will never ask for your password via SMS or email. Do not click any links or share information from suspicious messages. Report it to support@horas7.ws immediately.

Your data is never sold to any third party. Information may only be shared where required by law or for payment processing purposes. For more details, see our Privacy Policyis available.

Change your password immediately and notify us at support@horas7.ws. Our team will review your account activity and take the necessary steps. Enable two-factor authentication going forward.
Get Started

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Register on horas7, download the app, and enjoy live betting. Whenever you need help, our support team is always here for you.

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